Join a team built on trust, expertise, and integrity

We are seeking a proactive CRM Executive to manage customer relationships and coordinate effectively between clients and branch teams. The role includes handling customer queries and complaints via calls, emails, or in-person interactions, while ensuring timely resolution and high service quality. The candidate will maintain accurate CRM records, monitor customer feedback, and prepare reports on service performance.

Additionally, the CRM Executive will guide branch teams, ensure adherence to company policies, and act as a bridge between customers and branches to enhance satisfaction. The role also involves escalating issues when needed and suggesting improvements to strengthen customer experience and loyalty.

We are looking for a dynamic and customer-focused Branch Manager to manage branch operations and provide expertise in gold products and services. The role involves assisting customers, handling transactions, checking gold purity, and ensuring smooth branch functioning. Freshers are welcome, and training will be provided.

Key Responsibilities:

• Assist customers throughout the process of buying, selling, and evaluating gold products, ensuring they receive accurate and professional guidance.

• Check gold or silver purity accurately using a karatmeter and provide reliable guidance.

• Provide guidance on gold pricing and related services to help customers make informed decisions.

• Oversee and manage daily branch operations efficiently, ensuring smooth workflow and excellent customer service.

• Handle cash, accounts, and documentation with precision, maintaining accuracy in all financial and transactional records.

• Maintain detailed records of all transactions and customer interactions for proper tracking and reference.

• Ensure full compliance with the company’s policies, procedures, and applicable regulatory standards.

• Support team members in administrative and operational tasks, fostering teamwork and efficiency within the branch

Eligibility Criteria:

• Minimum age: 22 years

• Freshers are welcome; training will be provided to equip candidates with the necessary skills.

• Basic knowledge of computers is mandatory

• Good communication and customer service skills are preferred.

• Ability to interact effectively with customers face-to-face.

We are looking for a skilled IT Executive to manage and support the organization’s IT systems, ensure smooth technical operations, and provide timely assistance to users. The role involves maintaining hardware, software, networks, and resolving technical issues efficiently.

Key Responsibilities:

• Install, configure, and maintain computer systems, hardware, and software

• Troubleshoot technical issues and provide user support

• Manage network systems, internet connectivity, and security

• Monitor system performance and ensure data backup and safety

• Coordinate with vendors for IT equipment and services

• Maintain IT documentation and system records

• Ensure systems are updated with the latest patches and security measures

We are looking for a dynamic and confident Trainer to deliver engaging training sessions, create training videos, and conduct programs across multiple locations. The role requires strong communication skills, presentation ability, and willingness to travel for on-site training.

Key Responsibilities:

• Conduct in-person and virtual training sessions for employees, partners, and new joiners

• Record training videos, product demos, and process-related content as per company guidelines

• Ensure training materials are updated, engaging, and aligned with business goals

• Travel to branch offices and client locations to deliver on-site training

• Identify training needs and provide feedback to improve learning outcomes

• Coordinate with departments for training schedules and content development

• Maintain training records, attendance, and feedback reports

• Assist in developing training modules, manuals, and video content

• Ensure compliance with company policies during training delivery

Key Responsibilities:

• Oversee and manage day-to-day operations of multiple retail branches to ensure smooth and efficient functioning.

• Drive sales performance across all branches, ensuring achievement of monthly and annual sales targets.

• Develop and implement operational strategies, SOPs, and policies aligned with business goals.

• Monitor branch-wise sales, productivity, profitability, and customer experience.

• Lead, mentor, and manage Branch Managers, Operations Managers.

• Ensure standardization of processes across branches for operations, sales, and customer service.

• Analyze MIS reports, sales data, and operational metrics to identify gaps and improvement areas.

• Coordinate with Sales, Marketing for smooth inter-departmental functioning.

• Handle store openings, audits, and operational risk management.

• Resolve escalations related to customers, staff, and operations in a timely manner.

• Ensure adherence to company policies, compliance norms, and retail best practices.

• Drive training and performance improvement initiatives to enhance team productivity.

We are seeking a detail-oriented Executive Assistant Intern to support daily administrative and clerical operations. The role focuses on data handling, documentation, and calendar coordination, providing strong exposure to back-office functions.

Key Responsibilities:

• Perform accurate data entry and maintain records, MIS, and databases

• Assist in calendar management, scheduling meetings, and reminders

• Prepare and format documents using MS Word (letters, reports, notes)

• Support basic tasks in MS Excel (data updates, tracking sheets)

• Manage files (digital and physical) and ensure proper documentation

• Handle internal communication, follow-ups, and coordination

• Assist with drafting emails, MOMs, and simple presentations when required

• Provide general back-office and administrative support

● Develop, maintain, and manage MIS reports for various business functions to support decision-making.
● Utilize Advanced Excel and Google Sheets for data analysis, including pivot tables, formulas, and automation.
● Create and maintain interactive dashboards using Looker Studio for management reporting and performance tracking.
● Develop automation using Google Apps Script to streamline reporting processes and improve efficiency.
● Ensure accuracy, consistency, and completeness of data in all reports and dashboards.
● Collaborate with cross-functional teams to understand reporting requirements and deliver customized MIS reports.
● Analyze data trends, variances, and performance metrics to identify areas for improvement and optimization.
● Prepare daily, weekly, and monthly MIS reports and share insights with management.
● Develop performance dashboards, analytical reports, and business summaries for senior management review.
● Handle ad-hoc data analysis and reporting as required by management.
● Continuously improve existing reporting systems and processes to increase efficiency, accuracy, and automation.